Refund and Returns Policy

When Returns Are Accepted

1. Manufacturing Defects:
   If the product has a manufacturing defect, customers must notify us within 3 days of receiving the product (as per the courier’s delivery status showing “Delivered”).

2. Damaged or Soiled Products:
   If the product is damaged or soiled upon delivery, customers must notify us within 3 days of receipt (as per the courier’s delivery status showing “Delivered”).

Steps for Returning a Product

1. Provide Proof of Damage:
   Customers must send a clear photograph of the damaged or defective product to our Customer Care WhatsApp number (+91 8943686001) or email us at purchase@kuthampullynaithukada.in.

2. Approval for Return:
   Upon receiving the photographs, our team will evaluate the issue and respond within 2 business days. If approved, we will provide instructions for shipping the product back to us, including the return address.

   Important:

   • Customers must only return the product after receiving confirmation from us. Any unauthorized returns will not be our responsibility.

3. Condition of the Returned Product:

   • The returned product must be in the exact same condition as when it was shipped.
   • Products that are wrinkled, used, worn, wrongly folded, soiled, or damaged will not qualify for a refund.
   • Sarees and Dhotis that have been worn or even tried on once do not qualify for a return or refund.
   • All original tags and printed documents that accompanied the purchase must be included with the return.

4. Courier Charges Reimbursement:

   • The courier charges incurred by the customer for returning the product will be reimbursed by Sarvana Naithukada.

Refund or Replacement Process

1. Inspection of Returned Product:
   Once the product is returned, our team will inspect it to ensure it meets the conditions outlined above.

2. Approval for Refund or Replacement:

   • If the product passes the inspection, the refund will be processed.
   • If a replacement product is available, it will be shipped to the customer.
   • If the exact product is unavailable, a cash refund will be issued.

3. Refund Timeline:

   • Refunds will be credited to the customer’s bank account (details to be shared via email or WhatsApp).
   • Refunds will be processed within 3 to 7 days of approval. The total time to credit the refund to the customer’s bank account is between 8 to 15 days for both domestic and international orders.

Contact Information

For any further queries regarding returns or refunds, feel free to reach out:

• WhatsApp/Call: +91 8943686001
• Email: purchase@kuthampullynaithukada.in

Our team is happy to assist you with any concerns.